Frequently Asked Questions
What’s your company’s goal?
We offer qualified paper writing services for students from the US who want to boost their grades and need help with their college essays created by our experienced professionals on the highest level.
How reliable is your team?
Over 3 years, we help students with making their term papers and college essays. Our company has created hundreds of papers for American students and got an average rate of satisfaction of 97%. We offer professional assistance from the most skilled and well-trained authors who know the main rules for writing anything.
What services do you offer?
Our service creates research papers for students and custom college essays. Apart from this, we make case studies, thesis papers, courseworks, dissertations, lab reports, and more than 25 types of other papers. We also can edit, proofread, and revise written papers.
How can I order my essay?
Go to the Order webpage and fill out the form there. Submit an order, and our team will process and analyze it to understand your needs and find the most suitable author to fulfill the job. The final step of purchasing your task is a secure checkout webpage.
What are the ways to pay for my order?
Use a debit/credit card to pay online without problems. Apart from this, you can pay with online services supported by our website.
Is it possible to contact my personal writer?
Sure, no problem! Every client can be in touch with the writer for free while he or she is working on your custom document.
How can I get my essay?
When the author completes the job, we will inform you about it via SMS. Then you can log in on the site and download your document there without problems.
Do you offer any revisions for free?
We provide free revisions of texts 14-30 days after you received the completed paper.
Who are the authors in your company?
We hire only the most experienced and skilled writers, both international authors and native English speakers.
How do your team select an author to create my paper?
We choose the best suitable author automatically. If you want to get more professional assistance, you can select a Premium or TOP writer on the order webpage.
Is it possible to select the preferred author?
Sure, it’s possible to select a preferred author if you know their ID number in our system. This option is totally free and you can choose it for ordering all the types of documents.
What is the difference between a premium and a top writer?
A top writer is an experienced person from the top 30 of our best authors. And a premium writer is an expert from the list of top 10 subject matter professionals on our website.
Does your team hire only native English speakers?
No, we also have professional international experts in our company who work for those customers who don’t speak English.
How do you control the quality of written documents?
Our expert authors are trained to create A-grade papers from scratch within a deadline. And when a writer completes the order, our Quality Assurance Department checks out every document to make sure its quality is on the highest level.
Will my document be plagiarism-free?
Our team checks every document for plagiarism with special instruments like CopyScape.
Is it possible to receive a plagiarism report?
Sure, we can send you a detailed report without problems. You can choose it in Step 2 of your order process.
What is the QAD in your team?
Our Quality Assurance Department is our team of editors and proofreaders who check out every written paper created by our authors before we send an SMS to the client that their order is fully completed.
What types of documents your service covers?
We can create, proofread, edit, and rewrite reports, essays, courseworks, dissertations, research papers, and more than 30 types of college tasks. You can find the full list of supporting documents on the order webpage.
What subjects do you cover?
We can create papers on any college, school, and university subjects. The most popular are History, Law, Math, Literature, Technology, and Accounting. In general, we cover more than 30 subjects, and you can find the full list on the order webpage. If you don’t see your subject there, just choose ‘Other’ in the dropdown menu, and we will select the most suitable writer for you manually.
What academic levels your team supports?
We offer professional help to Ph.D., Master, Graduate, College, and High School level clients.
Is it possible to send any additional requirements for writing?
Sure, on the order page, you can upload your files with any additional instructions.
How fast can your writers create my document?
Depending on urgency and complexity, this parameter can be varied from 1-3 hours up to 20 hours.
Will you send my paper on time?
Sure, our team guarantees on-time delivery, so without any doubt, you will get it within a deadline.
Is it possible to receive the completed document on the same day?
Yes, we can create your manuscript overnight. And according to our statistics, more than 35% of the papers are sent to clients before the deadline.
Is your service trustworthy?
Yes, you can trust our experienced team. We constantly improve our service to provide full privacy and confidentiality for every client. Currently, our rating in Sitejabber and Trustpilot is 5/4.8. Based on 950 reviews, customer satisfaction is 95%.
I’d like to buy a paper from you, is it safe to do?
Yes, our company protects the details about your order and also payment data. We guarantee that nobody else except us can see the base of our clients, their orders, and payment information. Thanks to DMCA regulations and SSL protocol, all the payment, and personal data stays confidential.
What if my college teacher will know that I ordered my work here?
We guarantee such ridiculous situations never happen because our team guarantees the full security of every order, personal information, and all the payment details.
Can your company resell my document to others later?
No, we never resell any paper we make for clients. Your document will never be shared, resold, published, or displayed until you give us permission for doing this.
Is it possible to fulfill my task on the same day?
Sure, our professionals can create your custom task in less than 24 hours. We even can make papers with 1-5-hour deadlines.
Do you offer paper revisions?
Yes, if you want us to revise your final paper, you can activate a free period for revisions for 14-30 days depending on the length of your document.
Are the revisions have to be paid?
You pay only if your revision needs to be done after the free period.
How many revisions do I have?
You have an unlimited number of free revisions in a period of 14-30 days.
Is it possible to ask for a refund?
Yes, every customer can file for a refund if:
- The final document doesn’t meet the order’s requirements.
- The writing quality is very poor.
- A document contains plagiarism.
- You changed your plans for this paper and didn’t download it.
- If you have any other concerns or complaints, inform our company within 2 weeks after you made the order to file for a refund.
Can I file for a refund if I didn’t download my document?
Yes, in this situation you can get a full refund.
How do you calculate the price?
There are many factors that impact the final price of the paper:
- The type of paper.
- The number of pages.
- Academic level.
- Author’s level.
- Additional services.
How to save my money and get a document for cheap?
Here are some tips to save your money:
- Select the right academic level of your work.
- Select the right writer’s type.
- Make an order as soon as you get the task.
- Use a discount code.
- Use your bonuses in the Loyalty Program.
How is it possible to pay for my order?
You can make your payment with a credit/debit card or use online platforms available on our website.
Are there any ways to pay for my task later?
No, you have to pay for your assignment first, and only then we will start working on it.
How does a Loyalty Program work?
Our team is always glad to motivate clients with various promo offers and special discounts. With our Loyalty Program, our customers can move 5% of the document’s cost to a bonus account. You can use the bonuses to pay for the paper next time when you need us to make a high-quality document for your needs.
How can I know how many bonuses I have?
In the Customer Area, every client can view how many bonuses they got.
Do you have any welcome bonuses for newcomers?
Yes, every new client gets a 15% discount for the first order. The discount will be applied automatically, so you don’t need to enter any code.
I wrote a document but my teacher asked me to rewrite it. Is it possible to ask your writers to do this?
Yes, our writers can rewrite any document and make it more unique, relevant, and interesting for readers.
My teacher gave me a file with specific instructions on making a paper. Will your writers follow these requirements?
Yes, of course, any client can attach all the needed files with recommendations, instructions, and requirements provided by the teacher, and our writers will follow them.
I need my essay to be done on time, can you do it?
Yes, our team guarantees that every document will be finished timely. Some parts of documents can be finished before the deadline, and our authors follow the deadlines to provide clients with papers on time.
I wrote my document, but I need someone to proofread it. Can you do it?
Sure, we can! Feel free to send your documents to us, and our qualified editors will proofread them to check their style, grammar, spelling, and punctuation. We will also fix your paper’s structure if needed.
I cannot calculate the price of my paper, can you help?
Contact our professional customer support team, and skilled managers will help you to solve any question about our writing service. You can write in a live chat or send an email with questions about the price of your paper, and we will respond immediately!
I don’t see my subject in the list on your webpage. What should I choose to complete the order?
If you haven’t found your subject on the list, you need to choose the ‘Other’ option in the dropdown menu.
What are your guarantees?
We do guarantee the highest standards of the papers we produce. However we cannot guarantee your grade. We also guarantee completely plagiarism-free papers as we check all of them with the latest version of plagiarism-detection software before delivering to the customer. In case you find any plagiarism though we guarantee the full money refund.
What writers do you hire?
Our company currently employs over 7500 professional writers ranging from Bachelor's to PhD degrees in various fields, ranging from SEO writing, article writing, to professional ghost-writing. They are assigned to the project based on the type of your order and the academic level of your paper.
How long does it take to write my paper?
The time-frames are specified by our customer. However, we recommend to place the order for as much time as you can allow as it is not only about writing the paper but about the researching relevant materials as well.
How does your service work?
Our system is completely automated and adjusted to the degree of maximum user convenience. All you have to do is give us your assignment requirements and pay at the time of placing the order. Once we are notified of your payment we start to work on your paper immediately. Each project is assigned a unique identification number which gives you the possibility to track your order online. It also allows you to log into your personalized control panel and communicate with the writer who"s doing the job for you. Once the paper is completed it is delivered to your email.
Can your papers pass TurnItIn detection test?
Starting August 2006 we have launched a module that checks any custom paper that we produce for plagiarism, be it a dissertation, coursework, thesis or a simple 5-paragraph essay. We utilize latest technologies of web search to detect plagiarized materials and guarantee 100% authentic custom written research papers. The procedure is as follows: whenever the writer uploads a completed paper to the control panel, our system starts an automatic plagiarism check in the background. The paper is separated into small blocks, called patterns. Then the system performs a web search by utilizing a so-called Rabin-Karp algorithm of string text search, thus giving the most precise results, (it even includes sources where the parts of the paper were copied from). This technology was invented back in 1987, and we found it to be the most adequate solution for our clients" needs.
Can you write assignments in SPSS?
Yes, we can. We employ writers specializing in statistics and data analysis software, including SPSS.
How will you select my writer?
We generally allow our most experienced writers to pick-up orders themselves, as long as they have the relevant qualifications. When a new order comes in, we circulate a notice to all writers in that field, and someone who is available and interested in your topic will chose to work on your project. Our junior or less experienced writers require administrators' approval before they can start on the job. Writers have competitive incentives to work towards and are well looked after, which means that we attract and retain the very best writers in this industry.
Do you guarantee 2:1 result?
We can certainly provide you with a 2:1 level writing. But, because of differing standards of grading between universities (and even professors) a guarantee of grade is near impossible for any writing service, we suggest you to be careful of those that do. However, we do guarantee we will work on your paper until you are completely satisfied with it, if we don't get it right the first time we'll revise it until we do.
Are your papers ever resold?
No, our papers are never resold or published anywhere else. Unlike many of our competitors, we do not own or operate databases of essays and dissertations. We think it is highly unethical to put reputation of our customers under question.
Are these essays written by real people?
Yes, of course we have a big team, employing around 1200 professional writers. This number increases every day as we keep hiring new people. In the feedback section you may notice other customers mentioning writer numbers. Some numbers are over 9000. This is how many writers have attempted to actually register with us, but we only work with the best, allowing only the professionals to be a part of our team.
Do you charge for the references/title page/bibliography?
We charge only for the actual content. Bibliography, references, title page and footnotes are free of charge. It is easy to check: every word processing software has a function of word count. Normally, there should be around 250 words per page. This means a thousand words every four pages. So, dividing the number of words by 250 you will get the actual number of pages paid.
What if the assignment needs some changes or something?
Our 100% customer satisfaction policy guarantees you that you may request as many revisions as you find it necessary. To request a revision for the completed paper, please login to your control panel and click on a "Request Revision" link.
How reliable is this service?
We provide one of the best writing services available. We have 100% customer satisfaction guarantee which means that customer satisfaction is our top priority.
Will I get caught by buying an essay online?
As our name states, we take the confidentiality of our customers very seriously. Because of that, not even the writers know the identity of our customers; all communication takes place via messages between customers and writers.
I started doing my paper, but teacher gave it back and asked me to rewrite. Can you rewrite it for me?
We do handle rewriting of assignments. Simply let us know how many pages are needed to be changed and we will deliver it to you on or before the date specified. Make sure you choose "Editing/rewriting" in the "Academic Level" section.
I have a very specific research paper guideline. Can my guidelines be followed?
We can certainly adhere to any guidelines sent to us; we have a vast experience in writing papers on almost every academic topic out there. After an order is placed, the guidelines and example can be uploaded for the writer to look at, as well as any other material you wish to provide.
Do you have any special discounts?
Yes, we have an accumulative discount policy for returning customers, starting at 3% to 15% off every new order. Every new order you place counts towards the total ordered amount thus increasing the discount level. It means, that if you, for example, have $640 worth of orders (thus qualifying for 6% discount), the new order of $100 that you place will bring your totals to $740 and will be calculated at "7% off" rate.
What happens to the essay once I have received it?
It's yours to do with as you wish. No-one else will ever get to see it, obviously apart from your writer, and if necessary the administrative staff (e.g. if there has been a problem with the order). Every single paper that we deliver has been custom written for one specific customer only, and it deals with that person's required topic and nothing else. We do not resell, publish, trade or display completed orders anywhere else at any time. You may regard it as yours in its entirety. We also do not make use of essay banks and pre-written essays; everything is written fresh for each new order. Our service is completely confidential and we regard our customers' right to privacy very highly.
Is there anyway to verify that my paper will get to me on time?
Yes, you can keep track of the progress through your personal control panel. Yet, maintaining contact with your writer is the most efficient way to obtain reliable information in regards to your order progress. You can communicate with the writer directly, via the control panel.
Do you cover all subjects?
As you will see from the tabbed subject list on our website, we do cover almost every imaginable topic. We employ approximately 1200 writers who have all sorts of qualifications, and our company is constantly expanding. If a specific writer you request is busy with other assignments when you place your order, we will usually be able to match the order to another writer who also has excellent credentials.
Could you tell me what level is a "University level, Bachelor's" i.e. is it equivalent to a 2:1?
University level, Bachelor's refers to the academic level to be written. If you are an undergraduate studying at the university, then that is what you should select. The vast majority of our papers do receive a 2:1 or better. We suggest you selecting the level of difficulty in accordance with your expectations.
I have written my assignment, but before I hand it in, would you be able to proof read and tell me if I have done it correctly.
We would be glad to proofread your assignment, please feel free to visit our order page or contact us via email with assignment criteria if unsure. When placing an order, make sure you choose "proofreading" in the "Academic Level" section.
How do I pay?
The usual method of payment is by credit card, online, but you can also use Visa. Payment is required at the time you place your order. We are a PCI-compliant website, all sensitive information is transmitted via 256-bit AES-encrypted SSL channel, and your credit card data is not stored in our database. However, if you feel hesitant using your credit card online, please feel free to place your order over the phone. To do this, you first need to visit our order page, enter assignment criteria, click "Proceed to Payment", and call us when on the payment page. We will quickly identify your order and activate it, after the payment has been processed.
What format do you send your papers?
There are several formats you can choose from: Word Document File (.DOC) Excel Datasheet (.XLS) Rich Text Format (.RTF) Power Point Presentation (.PPT) ZIP Archive Format - includes any multiple files in a single file (.ZIP)
Will you email me the assignment if I place the order?
Yes, we will send you a completed assignment via email. Alternatively, you can login to your personal control panel to download the file in case you need it later.
Are the assignments plagiarism-free and not resold and total confidentiality?
Our assignments are completely free of plagiarism. We do not resell our work. We provide complete and total confidentiality to the extent that even your writer does not know your identity.
Have you got any office in UK or any contact office in UK?
Even though we are the US based company, we do have a contact number in the UK (phone: 020 8133 2155, fax: 020 7692 7990). All the phone calls and faxes are redirected to our head office.
Do you do research proposals?
Yes we do write research proposals, simply state the topic when placing an order, or indicate in your order instructions, that the writer can choose it for you. The research proposal qualifies as a research paper type of assignment.
Do you conduct the primary research also with the dissertations?
Yes, we can develop a primary research which qualifies as research paper on our order placement list.
Do you write questionnaires?
Yes, we can develop a questionnaire. It qualifies as a research paper type of assignment on our order placement list.
Do you have British writers that are up to date with the contemporary issues in Britain?
Yes we do employ British writers that would be able to incorporate current publications in to your essay. Let us know the full criteria for the essay and your academic level should you choose to place an order with us and we'll begin working on it.
I cannot estimate the price of my assignment myself, can you do it for me?
Sure, you can send your assignment instructions to [email protected] and our staff will estimate the cost of the assignment for you. It would really help if you also let us know your academic level, and your deadline.
Is there any way for me to email the sources for my paper once I have ordered?
You certainly can email us the sources for your paper once you've ordered, our email address is [email protected]. Our support representatives check email 24x7 and will add the files you send to your order. You might want to specify your order number to expedite the process. Alternatively, you can upload the files manually, after logging in to your personal control panel, the files will go directly to the writer