Communicating with your writer is easy: you can either contact the writer directly by messaging him/her via the control panel or contact staff for assistance.
Once you’re logged into your control panel you’ll be able to see a table that lists all your orders. Here is what the list looks like:
The upper section will show you an overview of your account, including your first & last name, your time zone, your level of study, country of your study as well as your currency and your email address. You will also see your account summary right next to it, showing your status, total active orders, account balance, total paid orders, the total amount spent with us and your current discount level.
The table right below has several columns that contain important information regarding your order. The date the order was placed will be listed under the “Date” column. The “Deadline” column shows the deadline for the orders in progress, and only with late orders displayed in red. The paper’s progress is shown under the “Progress” column. You can find the writer’s ID in the “Writer” column where you have the option to sort your orders by ID.
If you have more than 8 orders they will be organized into separate pages so make sure to click through them all.
When you click on your order you’ll be taken to a page where you’ll be able to upload additional instructions or directly communicate with the writer or staff.
You can also contact the writer or a member of our staff by clicking on “One Touch Support Request”, which is located beneath your orders table.